Returns Policy

If the item you purchase is faulty you can return it for a replacement or full refund.

Under the Australian Consumer Law, you are not entitled to return a product if there is no breach of a consumer guarantee, for example, if you:

  • changed your mind
  • ordered the wrong product
  • found the product cheaper elsewhere
  • were aware of the relevant fault before buying the product, such as if the fault was written on the tag, or indicated in the photos or item description online
  • damaged the product by misusing it – for example, you dropped your mobile phone in water
  • used the product for a very long time and the problem is as a result of usual wear and tear.

If you have any questions regarding payment or returns, please contact us at websales@luxxe.com.au

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